Handling & Shipping
We try to process your order the next working day. Normally your order is ready for shipment within 1 or 2 business days.
When we have completed the order you should receive confirmation and track and trace information. If you have not received either please check your spam email folder and contact us if its not there.
By default we ship everything with the PostNL (Outside EU) , GLS ( EU) or DHL (Netherlands). Below you will find a number of examples of international transit times. These times are influenced by customs, certainly outside the EU. This is difficult to predict precisely because of factors such as local customs and time of year.
PostNL Estimated transit times in working days outside the EU:
Australia: 6 – 11
New Zealand: 6 – 9
Canada: 5 – 11
USA: 4 – 7
Japan: 4 – 7
Taiwan: 6 – 9
India: 6 – 10
Brazil 6 – 15
Israel: 4 – 6
South Africa: 8 – 10
Please note, these are estimates and are subject to COVID measures worldwide.
All PostNL international shipping times (PDF) PostNL Service Alerts
If you prefer a different shipping method, please contact us before you place the order.
Track and Trace websites
PostNL uses local partners for delivery in the destination country. Usually it is the local standard postal service like listed below :
Royal Mail for the UK.
GLS for packages inside the European Union.
Customs
Please be aware that outside the European Union taxes or customs duties might be applied. This depends on the local regulations, amounts and sometimes even the mood of the customs officials. We do not apply those taxes beforehand but do declare a value on the shipment. Please be aware that duties might need to be paid to receive the items.
