GENERAL TERMS AND CONDITIONS OF SALE

1. Seller information and general information
These General Terms and Conditions of Sale (the “Terms”) govern the purchase of products offered
through the website available at the domain “mcescher.com” (the “Website”). These Terms apply
exclusively to sales to consumers.
The seller (the “Seller”, “we”, “us”, “our”) of the products offered on the Website is:

Artefatto S.a.s., Strada del Drosso 58, 10135, Torino (Italy),
VAT n. IT06991640019
Italian Companies’ Register No.: TO 827681
PEC: artefatto@pecitcert.it

The Seller’s customer service can assist with questions relating to orders, delivery, returns, and
statutory consumer rights and may be contacted:
By e-mail: info@artefatto.com
By telephone: +39 011 60.66.587

By placing an order on the Website, you confirm that you are acting as a consumer, that you have the
full legal capacity to use our online sales service, and that you have read and accepted these Terms. If
you purchase for professional purposes, you must not use the consumer checkout and you should
contact the Seller for business conditions.

2. Definitions
In these Terms: (i) “Consumer” means any natural person acting for purposes outside his/her trade,
business, craft or profession; (ii) “Products” means the goods offered for sale; (iii) “Order” means the
purchase proposal submitted by the Consumer through the checkout; (iv) “Contract” means the
distance sales contract concluded between the Consumer and the Seller in accordance with Clause 4.

3. Applicable law, mandatory rights, and international sales
Given that the Website may offer international delivery, additional mandatory consumer protection
rules may apply depending on the Consumer’s habitual residence and the place of delivery.
Where a provision of these Terms conflicts with mandatory consumer protection rules, such mandatory
rules shall prevail solely to the extent of the conflict, without affecting the validity of the remaining
provisions.
Certain Products may not be available in specific territories due to legal restrictions, export control
regulations, sanctions, carrier constraints, or licensing limitations. The Seller reserves the right to
refuse, cancel, or limit orders where necessary to comply with applicable laws or to manage
operational constraints, and will refund any amounts received in relation to cancelled items.

4. Pre-contractual information and conclusion of the Contract
The essential characteristics of each Product, together with the applicable price, taxes, delivery costs
(if any), accepted payment methods, and any additional relevant information, are displayed on the
relevant product page and in the checkout summary prior to Order submission. Images are provided
for illustrative purposes; minor variations may occur due to printing batches, packaging updates, or
differences in screen colour rendering.
To place an Order, the Consumer selects the Products, proceeds to checkout, provides the requested
delivery and billing details, selects a payment method, reviews the order summary, and submits the
Order by activating the purchase confirmation button shown during checkout: by clicking the button
you place an order and enter into a binding contract with an obligation to pay the indicated price. The

consumer has to check and validate the details of the order and correct any errors before entering
order details: a copy of the order details and reference to these Terms will be provided by e-mail.
The Consumer’s submission Order constitutes a contractual proposal: the Contract is concluded when
the Seller sends the Consumer an acceptance by e-mail.
The Seller may decline or cancel an Order, in whole or in part, for legitimate reasons including, by way
of example, unavailability, suspected fraud, payment authorization failure, address verification issues,
or legal restrictions. In such cases, the Seller will notify the Consumer and, where applicable,
reimburse any amounts already paid for the cancelled portion.

5. Availability, quantities, and pre-orders
All Products are offered subject to availability. If, after an Order is placed, a Product becomes
unavailable, the Seller will inform the Consumer without undue delay and will reimburse the price paid
for the unavailable Product. Where available, the Seller may propose an alternative Product of
equivalent value; any substitution requires the Consumer’s express consent.

6. Prices and Payment
Prices are indicated on the Website in the currency displayed at the time of purchase (typically EUR
unless otherwise indicated). Prices are shown inclusive of VAT; any applicable taxes, delivery costs,
and other charges are displayed at checkout.
Where the delivery destination is outside the territory of the European Union, import duties, customs
charges, brokerage fees, and local taxes may be assessed by the destination authorities; unless
expressly stated otherwise, such charges are borne by the Consumer and are not controlled by the
Seller.
In the event of a manifest error in pricing or product information (such as a clearly incorrect price due
to a typographical or technical error), the Seller may cancel the Order and refund any amounts paid.
The Seller will contact the Consumer promptly and, where possible, allow the Consumer to place a
new order at the correct conditions.
Payment methods available for the relevant destination are displayed during checkout. Payment is
due at the time the Order is submitted. The Seller may use regulated payment service providers and
may apply reasonable security and anti-fraud measures.

7. Delivery, transfer of risk, and delivery issues
The Seller delivers to the countries listed during checkout. Deliveries are carried out via independent
third-party carriers. Delivery times shown on the Website or during checkout are estimates and may
vary based on the destination and carrier. For Consumers, unless otherwise agreed, delivery will take
place without undue delay and at the latest within thirty (30) days from the conclusion of the Contract,
pursuant to Article 61(1) of the Italian Consumer Code.
For consumer sales, the risk of loss of or damage to the Products transfers to the Consumer when the
Consumer, or a third party designated by the Consumer (other than the carrier), acquires physical
possession of the Products.
International shipments may be subject to customs clearance procedures, inspections, import
restrictions, security controls, or other actions by authorities and/or carriers, which may affect
estimated delivery times. Where such events occur, the Seller will inform the Consumer as soon as
reasonably possible and will take reasonable steps to facilitate delivery. Nothing in this clause affects
the Consumer’s statutory rights, including the remedies available under applicable law in case of non-
delivery within the statutory or agreed timeframe.
The Consumer is responsible for providing accurate delivery details. If delivery fails due to an incorrect
address, refusal to accept delivery (including refusal to pay any import duties, customs charges,
carrier brokerage/handling fees, or local taxes that may be requested upon delivery, where applicable,
and which were disclosed to the Consumer prior to placing the order as potentially payable), or non-
collection, the Seller may, to the extent permitted by applicable law, deduct from the refund the actual
costs incurred for return shipment and handling (and, where applicable, any import-related charges

charged back to the Seller), refund the remaining amount. This does not affect any statutory rights that
may apply in the Consumer’s jurisdiction.
The Consumer should inspect the parcel upon delivery and report visible damage as soon as
practicable to both the carrier and the Seller. In any event, reporting requirements do not limit the
Consumer’s statutory rights in case of non-conformity, damage in transit, or incorrect delivery. To
facilitate the handling of any delivery damage claim, the Consumer is kindly requested to keep the
outer packaging and provide, where reasonably available, photographic evidence of the parcel, labels
and damaged items.

8. Right of withdrawal and returns
If you are a Consumer habitually resident in the European Union, the European Economic Area, or the
United Kingdom, you generally have a statutory right to withdraw from the Contract without giving any
reason within fourteen (14) days, pursuant to Articles 52 to 59 of the Italian Consumer Code
(Legislative Decree No. 206/2005) and/or the corresponding mandatory rules applicable in your
country of habitual residence. The withdrawal period begins on the day you, or a third party
designated by you (other than the carrier), acquire physical possession of the goods. For contracts
involving multiple goods delivered separately, the period begins when you acquire possession of the
last item.
To exercise the withdrawal right, you must notify the Seller within the withdrawal period by an
unequivocal statement (for example, by sending the Seller an e-mail).
If you withdraw, you must send back the goods without undue delay and, in any event, no later than
fourteen (14) days from the day you notify the Seller of your decision. You are hereby informed that
you shall bear the direct cost of returning the goods.
You may handle the goods only to the extent necessary to establish their nature, characteristics, and
functioning: you are liable for any diminished value of the goods resulting from handling beyond what
is necessary for that purpose.
Following a valid withdrawal, the Seller will reimburse all payments received from you, including the
costs of standard delivery (if any), using the same means of payment used for the initial transaction,
unless expressly agreed otherwise. The reimbursement will be made without undue delay and, in any
event, no later than fourteen (14) days from the day the Seller is informed of your decision to withdraw.
The Seller may withhold reimbursement until it has received the goods back or you have provided
evidence of having sent back the goods, whichever is earlier.
If you are habitually resident outside the European Union and you exercise the right of withdrawal, you
shall bear all costs related to the return, including return shipping costs as well as any applicable
duties, taxes, and customs clearance fees.

9. Legal guarantee, conformity, and remedies
The Seller is responsible for ensuring that the Products conform to the Contract in accordance with the
mandatory rules that apply to the Consumer. In particular, for Consumers habitually resident in the
European Union, the statutory legal guarantee applies for lack of conformity that becomes apparent
within two (2) years from delivery, and the Consumer may exercise the relevant remedies within the
time limits provided by applicable law. During the first year from delivery, any lack of conformity that
becomes apparent is presumed to have existed at the time of delivery, unless proven otherwise or
unless incompatible with the nature of the Product or the nature of the lack of conformity.
If you believe that a Product is defective, damaged, incorrect, or otherwise non-conforming, you
should contact Customer Service as soon as reasonably possible, providing the order reference and a
description of the issue, together with supporting evidence where reasonably available (such as
photographs).
The Seller will indicate the steps to be followed, including any return authorization procedures, and will
manage the claim in a manner consistent with the applicable legal framework.

Where a lack of conformity is confirmed, you are entitled, as a primary remedy, to have the Product
brought into conformity by repair or replacement, free of charge. Where repair or replacement is
impossible or disproportionate, or where the Seller has not brought the Product into conformity within
a reasonable time or without significant inconvenience to you, you may be entitled to an appropriate
price reduction or termination of the Contract, in accordance with mandatory law (termination may be
excluded where the lack of conformity is only minor).
Any return that is required to assess and/or remedy a confirmed lack of conformity will be arranged by
the Seller and carried out at no cost to you, including the cost of return shipping (and, where
applicable, reasonable costs necessary to complete the return process), in accordance with
mandatory law. If, following verification, the Product is found not to be defective/non-conforming, the
Seller may refuse the claim and may ask you to bear the direct costs of return shipment, to the extent
permitted by applicable law.
Any commercial warranty, if offered for specific Products, is in addition to the statutory legal guarantee
and does not affect the Consumer’s mandatory rights. The scope and conditions of any commercial
warranty will be described on the Website and/or in the documentation supplied with the Product.

10. Intellectual property and permitted use
All intellectual property rights in the Website and in the works, trademarks, designs, and materials
associated with M.C. Escher are owned by or licensed to the Seller and/or its licensors. The purchase
of Products does not grant the Consumer any right to reproduce, distribute, publicly communicate,
modify, or otherwise exploit any copyrighted works or protected materials beyond the ordinary use of
the purchased Product for personal purposes. Any use for commercial, promotional, editorial, or other
purposes may require a separate written licence.
The Consumer undertakes not to remove or alter copyright notices, trademarks, or other proprietary
notices affixed to Products or included in associated materials.

11. User accounts
The Website allows the creation of an account: the Consumer is responsible for maintaining the
confidentiality of account credentials and for activities carried out under the account. The Consumer
must promptly notify the Seller of any unauthorized use.
The Seller may take appropriate measures to protect the Website and other users.

12. Personal Data processing
Personal data are processed in accordance with the Seller’s Privacy Notice, which form an integral
part of the information provided to Consumers.
Pursuant to Regulation (EU) 2016/679 (General Data Protection Regulation, “GDPR”) and other
regulations, and in order to obtain more information about the processing of User’s Personal
data, please visit the Privacy notice.

13. Liability
Nothing in these Terms shall exclude or limit the Seller’s liability for death or personal injury caused by
the Seller’s negligence, fraud or fraudulent misrepresentation; or any other liability which cannot be
excluded or limited under applicable law.

Subject to the foregoing, and to the maximum extent permitted by applicable law, the Seller shall not
be liable for any indirect, incidental, special or consequential loss or damage, including loss of profit,
loss of revenue, loss of business opportunity, or loss of data, arising out of or in connection with a
Contract.

Where limitation of liability is permitted, and subject to mandatory consumer protection rules, the
Seller’s aggregate liability arising out of or in connection with a Contract shall not exceed the total
amount paid by the Consumer for the relevant Order. For the avoidance of doubt, nothing in these

Terms affects the Consumer’s mandatory statutory rights, including rights relating to non-conforming
goods and the statutory legal guarantee.

The Seller shall not be liable for any failure or delay in performance of obligations caused by events
beyond its reasonable control. Where such event occurs, the Seller will inform the Consumer and will
resume performance as soon as reasonably possible.

The Website may contain third parties’ hypertext links: the Seller disclaims all responsibility with
regard to such external links and content.

14. Complaints and dispute resolution
If you have a complaint, you should contact Customer Service using the contact details in Clause 1:
the Seller will examine the complaint and will endeavor to resolve disputes amicably within a
reasonable time.
Where applicable, you may have access to out-of-court dispute resolution procedures (Alternative
Dispute Resolution, “ADR”) in your country of residence. 
For example, if you are an EU consumer,
you may obtain information on Alternative Dispute Resolution (ADR) and find the competent ADR
entity for your country by consulting the European Commission’s pages on consumer dispute
resolution/ADR and selecting the relevant Member State.

15. Governing law and jurisdiction
These Terms and each Contract shall be governed by the laws of Italy, without prejudice to the
mandatory consumer protection rules that may apply to the Consumer under the laws of the
Consumer’s habitual residence.
The Seller shall bring proceedings against a Consumer only in the courts of the Member State in
which the Consumer is domiciled, to the extent required by mandatory law.

16. Final provisions
The Seller may update these Terms from time to time. The version published on the Website at the
time the Order is submitted shall apply to that Order. If any provision is held invalid or unenforceable,
the remaining provisions shall remain in full force and effect. Any failure to enforce a provision shall
not constitute a waiver.
The Contract is concluded in English. The Website provides a Dutch translation, such for convenience
only; in the event of discrepancies, the English version shall prevail, unless mandatory law requires
otherwise.

Last updated: 26th February 2026